The Client Services Guide (CSG) has been prepared to assist counselors in helping all Missourians with disabilities who want to work become successfully employed. Included in this guide are best case practices, with reference to federal regulations and state rules when applicable, and statewide agency agreements. Best case practices are to be used as guidelines, not restrictions, in the timely provision of quality client services that reflect the following operating principles of a High Performing Organization (HPO):
- Act with a sense of urgency
- Provide quality customer service
- Maximize our resources
- Do the right thing
- Put people first
- Continuously evaluate our practices / processes
The CSG is in compliance with the Code of Federal Regulations (CFR) and the
Code of State Regulations (CSR), which will be referenced throughout this guide.
- 100. Case Types, Status Codes, Case Management and Service Categories
- 150. Informed Choice
- 200. Referral/Intake
- 250. Pre-Employment Transition Services
- NOTE: Section 250 is no longer in use. Refer to Section 1700 of the Client Services Guide (CSG).
- 275. Limitations on Use of Subminimum Wage
- 300. Eligibility
- 400. Specific Disabilities
- 500. Plan Development
- 600. Financial Guidelines
- 700. Authorizations and Billing
- 750. Prior Written Approval, Ownership & Inventory
- 800. Evaluation, Assessment, and Job Development
- NOTE: Section 800 is no longer in use. Refer to the current CRP Agreement and Section 1200 of the Client Services Guide (CSG).
- 900. Counseling and Guidance
- 1000. Self-Employment
- 1100. Physical and Mental Restoration
- 1200. Community Rehabilitation Program Services
- 1300. On-the-Job Training (OJT)
- 1350. Apprenticeships
- 1400. College Training
- 1500. Proprietary & Career and Technical Training
- 1700. Transition
- 1800. Maintenance and Transportation
- 1900. Rehabilitation Technology, Modifications and Equipment
- 2000. Other Services
- 2100. Confidentiality, Dispute Resolution, Ethical Considerations
- 2200. Performance Indicators
- 2300. Diversity and Inclusion
- 2400. Safety Reporting Procedures
- 9998. Revisions
- Revision 93 (600)
- Revision 94 (2000)
- Revision 95 (400)
- Revision 96 (2100)
- Revision 97 (1900)
- Revision 98 (1000)
- Revision 99 (100)
- Revision 100 (500)
- Revision 101 (100)
- Revision 102 (400 700 1500)
- Revision 103 (100 250 1700)
- Revision 104 (100)
- Revision 105 (1900)
- Revision 106 (100)
- Revision 107 (1350)
- Revision 108 (1200)
- Revision 109 (750)
- Revision 110 (300)
- Revision 111 (500)
- Revision 112 (200)
- Revision 113 (1800)
- Revision 114 (2100)
- Revision 115 (1900)
- Revision 116 (1200)
- Revision 117 (1700)
- Revision 118 (2100)
- 9999. Client Responsibilities
- CLIENT RESPONSIBILITIES – Home Modification Services
- CLIENT RESPONSIBILITIES – Interpreter Services
- CLIENT RESPONSIBILITIES – Maintenance & Transportation
- CLIENT RESPONSIBILITIES – Personal Assistance Services
- CLIENT RESPONSIBLIITIES – Physical Restoration
- CLIENT RESPONSIBILITIES – Rehabilitation Technology
- CLIENT RESPONSIBILITIES – Self-Employment
- CLIENT RESPONSIBILITIES – Surgery
- CLIENT RESPONSIBILITIES – Textbooks
- CLIENT RESPONSIBILITIES – Tools & Equipment
- CLIENT RESPONSIBILITIES – Training
- CLIENT RESPONSIBILITIES – Vehicle Modification Services