Client Services Guide (CSG)

The Client Services Guide (CSG) has been prepared to assist counselors in helping all Missourians with disabilities who want to work become successfully employed. Included in this guide are best case practices, with reference to federal regulations and state rules when applicable, and statewide agency agreements. Best case practices are to be used as guidelines, not restrictions, in the timely provision of quality client services that reflect the following operating principles of a High Performing Organization (HPO):

  • Act with a sense of urgency
  • Provide quality customer service
  • Maximize our resources
  • Do the right thing
  • Put people first
  • Continuously evaluate our practices / processes

The CSG is in compliance with the Code of Federal Regulations (CFR) and the
Code of State Regulations (CSR), which will be referenced throughout this guide.

100. Case Types, Status Codes, Case Management and Service Categories

150. Informed Choice

200. Referral/Intake

250. Pre-Employment Transition Services

275. Limitations on Use of Subminimum Wage

300. Eligibility

400. Specific Disabilities

500. Vocational Planning

600. Financial Guidelines

700. Authorizations and Billing

750. Prior Written Approval, Ownership & Inventory

800. Evaluation, Assessment, and Job Development

NOTE: Section 800 is no longer in use. Refer to the current CRP Agreement and Section 1200 of the Client Services Guide (CSG) CSG).

900. Counseling and Guidance

1000. Self-Employment

1100. Physical and Mental Restoration

1200. Community Rehabilitation Program Services

1300. On-the-Job Training (OJT)

1400. College Training

1500. Proprietary, Business, Trade, Career and Technical Training

1700. Transition

1800. Maintenance and Transportation

1900. Rehabilitation Technology, Modifications and Equipment

2000. Other Services

2100. Administrative Issues/Considerations

2200. Program Evaluation

2300. Diversity and Inclusion

9998 Revisions

Revision 44 (200)

Revision 45 (250)

Revision 46 (500)

Revision 47 (multiple)

9999. Client Responsibilities

CLIENT RESPONSIBILITIES – Home Modification Services
CLIENT RESPONSIBILITIES – Interpreter Services
CLIENT RESPONSIBILITIES – Maintenance & Transportation
CLIENT RESPONSIBILITIES – Personal Assistance Services
CLIENT RESPONSIBLIITIES – Physical Restoration
CLIENT RESPONSIBILITIES – Rehabilitation Technology
CLIENT RESPONSIBILITIES – Self-Employment
CLIENT RESPONSIBILITIES – Surgery
CLIENT RESPONSIBILITIES – Textbooks
CLIENT RESPONSIBILITIES – Tools & Equipment
CLIENT RESPONSIBILITIES – Training
CLIENT RESPONSIBILITIES – Vehicle Modification Services              

Personal Attendant Timesheet
Functional Capacity Checklist
Functional Limitations Guide