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Client Services Guide (CSG)

The Client Services Guide (CSG) has been prepared to assist counselors in helping all Missourians with disabilities who want to work become successfully employed. Included in this guide are best case practices, with reference to federal regulations and state rules when applicable, and statewide agency agreements. Best case practices are to be used as guidelines, not restrictions, in the timely provision of quality client services that reflect the following operating principles of a High Performing Organization (HPO):

  • Act with a sense of urgency
  • Provide quality customer service
  • Maximize our resources
  • Do the right thing
  • Put people first
  • Continuously evaluate our practices / processes

The CSG is in compliance with the Code of Federal Regulations (CFR) and the
Code of State Regulations (CSR), which will be referenced throughout this guide.

Table of Contents

100. Case Types, Status Codes, Case Management and Service Categories

150. Informed Choice