Client Services Guide (CSG)
The Client Services Guide (CSG) has been prepared to assist counselors in helping all Missourians with disabilities who want to work become successfully employed. Included in this guide are best case practices, with reference to federal regulations and state rules when applicable, and statewide agency agreements. Best case practices are to be used as guidelines, not restrictions, in the timely provision of quality client services that reflect the following operating principles of a High Performing Organization (HPO):
- Act with a sense of urgency
- Provide quality customer service
- Maximize our resources
- Do the right thing
- Put people first
- Continuously evaluate our practices / processes
The CSG is in compliance with the Code of Federal Regulations (CFR) and the
Code of State Regulations (CSR), which will be referenced throughout this guide.
100. Case Types, Status Codes, Case Management and Service Categories
150. Informed Choice
200. Referral/Intake
250. Pre-Employment Transition Services
275. Limitations on Use of Subminimum Wage
300. Eligibility
400. Specific Disabilities
500. Vocational Planning
600. Financial Guidelines
700. Authorizations and Billing
750. Prior Written Approval, Ownership & Inventory
800. Evaluation, Assessment, and Job Development
NOTE: Section 800 is no longer in use. Refer to the current CRP Agreement and Section 1200 of the Client Services Guide (CSG) CSG).
900. Counseling and Guidance
1000. Self-Employment
1100. Physical and Mental Restoration
1200. Community Rehabilitation Program Services
1300. On-the-Job Training (OJT)
1350. Apprenticeships
1400. College Training
1500. Proprietary & Career and Technical Training
1700. Transition
1800. Maintenance and Transportation
1900. Rehabilitation Technology, Modifications and Equipment
2000. Other Services
2100. Administrative Issues/Considerations
2200. Performance Indicators
2300. Diversity and Inclusion
2400. Safety Reporting Procedures
- 9998 Revisions
- 9999. Client Responsibilities
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CLIENT RESPONSIBILITIES – Home Modification Services
CLIENT RESPONSIBILITIES – Interpreter Services
CLIENT RESPONSIBILITIES – Maintenance & Transportation
CLIENT RESPONSIBILITIES – Personal Assistance Services
CLIENT RESPONSIBLIITIES – Physical Restoration
CLIENT RESPONSIBILITIES – Rehabilitation Technology
CLIENT RESPONSIBILITIES – Self-Employment
CLIENT RESPONSIBILITIES – Surgery
CLIENT RESPONSIBILITIES – Textbooks
CLIENT RESPONSIBILITIES – Tools & Equipment
CLIENT RESPONSIBILITIES – Training
CLIENT RESPONSIBILITIES – Vehicle Modification ServicesPersonal Attendant Timesheet
Functional Capacity Checklist
Functional Limitations Guide