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VR Mission

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Putting People First

Putting people first means ensuring that Missouri Vocational Rehabilitation provides the highest quality of employment oriented services to Missourians with disabilities. All of our policies, procedures and practices will reflect our commitment to providing consumers with the highest quality of services available. This commitment will always reflect and support Missouri Vocational Rehabilitation's mission.

Customer Service Standards

We will...

  • Treat you with courtesy and respect
  • Respond to you in a timely and professional manner
  • Ensure informed choice and encourage your involvement in the rehabilitation process
  • Assure you are assisted by staff who are caring and competent
  • Make information and services easily accessible
  • Welcome your suggestions and comments and promptly respond to your complaints
  • Serve as an advocate for you
  • Inform you of your rights as a consumer