Contact Information

Toll-free SPOE Contact number (statewide):
1-866-583-2392

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* - .pdf file

ATTENTION!
If you suspect that a child is abused or neglected, please report the child to the state child abuse hotline at 1-800-392-3738.  For more information about reporting child abuse and neglect, please visit:  http://www.dss.mo.gov/can.htm.

SPOE Maps

SPOE Regions Map (with contact information)
(For a printable .pdf version of this map, click here*)

First Steps Area Directors Map (with contact information) *

Toll-free SPOE Contact number (statewide): 1-866-583-2392

If you are wanting information about...

  Authorization/Billing
  Provider Recruitment
  Provider Enrollment
  Referrals and Program Eligibility
  First Steps
          -- Training
          -- Regulations and Surrogate Parent Questions
          -- Best Practices/Process Questions
          -- SPOE Software, SPOE Communication or Database Questions

Who do you contact if...

you have questions about enrolling as a provider in the First Steps system?
you need to disenroll as a First Steps Provider
you have questions about the on-line Module I: Orientation training for First Steps?
you need to know your PIN number for the on-line Module I: Orientation training?
you have a technical problem with the on-line Module I: Orientation training?
you need to register for a training for Modules II, III, IV, or Service Coordination?
you have questions about billing or authorizations?
you want to refer a child to First Steps?

First Steps contacts with the Department of Mental Health/Division of MR/DD (January 8, 2004)

Click here

CONTACT

Authorization/Billing
Central Finance Office
1-866-711-2573  ext. 1    
Fax:  913-888-6683

CFO Provider Enrollment
C/O Covansys Software Services, Inc.
P.O. Box 29134
Shawnee Mission, KS  66201-9134
website:  http://missouri.eikids.com

Provider Recruitment
Central Finance Office
1-866-711-2573  ext. 2    
Fax:  913-888-6683

CFO Provider Enrollment
C/O Covansys Software Services, Inc
P.O. Box 29134
Shawnee Mission, KS  66201-9134
website:  http://missouri.eikids.com

Provider Enrollment
Central Finance Office
1-866-711-2573  ext. 2    
Fax:  913-888-6683

CFO Provider Enrollment
C/O Covansys Software Services, Inc
P.O. Box 29134
Shawnee Mission, KS  66201-9134
mofsenroll@pdainc.com (Enrollment Only)

Referrals and Program Eligibility
For referrals and/or program eligibility information call Toll Free 1-866-583-2392, or refer to SPOE Contact Information (By Region)

First Steps Training Questions
Enrollment/Training Dates

Regional Training System (Missouri Child Care Resource and Referral Network):
1-800-200-9017

DESE - Effective Practices Section: 1-573-522-8762

First Steps Regulations & Surrogate Parent Questions
DESE - Compliance Section:  1-573-751-0699 or webreplyspeco@dese.mo.gov

First Steps Best Practice/Process Questions
DESE - Effective Practices Section:  1-573-522-8762 or webreplyspedc@dese.mo.gov

First Steps SPOE Software, SPOE Communication or Database Questions
SPOE Help Desk:  1-866-711-2573  ext. 3

Questions related to the on-line Module I training:  Module I Orientation
/divspeced/FirstSteps/QandA.html#moduleItraining-PQ

Technical problem with the on-line Module I:  Orientation training?
Contact 877-628-1678 for assistance.  (Help hours are 7:30 a.m. - 5:00 p.m., Monday-Friday).

To Register for a Training for Modules II, III, IV, or Service Coordinator
Contact Bill Connelly 573-526-4995. 

Questions related to Provider Enrollment
Bill Connelly in the Division of Special Education at Bill.Connelly@dese.mo.gov or phone (573) 526-4995.

To Disenroll as a First Steps Provider
Contact Susie Bagby at the Central Finance Office 1-866-711-2573, ext. 2.

Regulations & Surrogate Parent Questions
DESE - Compliance Section
1-573-751-0699 or webreplyspeco@dese.mo.gov

Best Practice/Process Questions
Judy Goans at 1-573-522-8762 or webreplyspedc@dese.mo.gov

SPOE Software, SPOE Communication or Database Questions
SPOE Help Desk
1-866-711-2573, ext. 3

Presentations

Orientation Video

Terms and Acronyms

Contacts